This year as Christmas falls on the weekend the Bank Holiday will be on Tuesday 27th of December 2022 (Boxing Day resting on Monday 26th December) and the New Year Bank Holiday is on 2nd January 2023 (also 3rd January if in Scotland).

This article covers the change in response time displayed to the patient when they complete their eConsult and also how to request bank holiday closure so patients aren't able to submit eConsults.


Extended response time

The eConsult system recognises the Christmas & New Year Bank Holidays by automatically extending the time you have to respond to clinical eConsult submissions during this period.

Please note the deadline for requesting bank holiday closure is Wednesday 21st December 2022 at 12:00pm.

Please see the updated response times below:

December 2022/ January 2023

Submission date

Response time

Friday 23.12.2022

Wednesday 28.12.2022

Saturday 24.12.2022

Thursday 29.12.2022

Sunday 25.12.2022

Thursday 29.12.2022

Monday 26.12.2022 (Boxing Day Bank Holiday)

Thursday 29.12.2022

Tuesday 27.12.2022 (Christmas Bank Holiday)

Thursday 29.12.2022

Friday 30.12.2022

Tuesday 03.01.2023 (Wednesday 05.01.2023 if in Scotland)

Saturday 31.12.2022

Wednesday 04.01.2023 (Thursday 05.01.2023 if in Scotland)

Sunday 01.01.2023

Wednesday 04.01.2023 (Thursday 05.01.2023 if in Scotland)

Monday 02.01.2023 (New Year Bank Holiday)

Wednesday 04.01.2023 (Thursday 05.01.2023 if in Scotland)

Tuesday 03.01.2023 (Scottish Bank Holiday)

Wednesday 04.01.2023 (Thursday 05.01.2023 if in Scotland)

All Admin submissions have a 3-working-day response, the table above provides response times for clinical submissions only.


Request Bank Holiday Closure

In order to request the closure of your practice for the Christmas & New Year Bank Holiday please read below to view the available options before navigating to submit your decision on the blue button below.

  1. If your practice has eConsult switched off at the weekend, this will be automatically extended to include the Bank Holiday days so you do not need to complete the form. The closure timings will be the usual times that your practice switches 'off' on that day e.g.

    • Switches off Friday 23rd December and switches back 'on' on Wednesday 28th December

    • Switches off again on Friday 30th December and switches back 'on' on Tuesday 3rd January (4th if in Scotland).


  2. If your practices wants to be switched off over the whole Christmas and New Year period (including the week in-between) then please fill in option A in the form.

  3. If your practice doesn't switch 'off' normally for the weekend and you wish to be switched off during Christmas/New Year please fill in the form below. Your practice can choose to either:

    • Close completely in-between the Christmas and New Year period (Option A on the form)

    • Just close for the Bank Holidays and be switched back on in-between the Christmas and New Year period (Option B on the form).

If your practice is looking to switch off over the whole of the Christmas and New Year period (Option A on the form), please see options below.

Switch off for Christmas and New Year

The options for switch-off are:

  • 6:30pm Thursday 22nd December

  • 12:00pm, 5:00pm or 6:30pm Friday 23rd December

The options for switching back on are:

  • 12:01am, 08:00am or 12:00pm Tuesday 3rd January

  • 12:01am, 08:00am or 12:00pm Wednesday 4th January

If your practice is looking to switch back on in between Christmas and New Year (Option B on the form), please see options below.

Switch off for Christmas

The options for switching-off over Christmas are:

  • 6:30pm Thursday 22nd December

  • 12:00pm, 5:00pm or 6:30pm Friday 23rd December

The options for switching back on over Christmas are:

  • 12:01am, 08:00am or 12:00pm Wednesday 28th December

Switch off for New Year

The options for switching-off over New Years are:

  • 12:00pm, 5:00pm or 6:30pm Friday 30th December

The options for switching back on over New Years are:

  • 12:01am, 08:00am or 12:00pm Tuesday 3rd January

  • 12:01am, 08:00am or 12:00pm Wednesday 4th January

During the switch-off period, patients can still access self-help, local services and pharmacy options.

If you have any questions, want to check if you have weekend closure enabled or the above options don't suit please send an email to practice.support@econsult.health and provide the practice name and ODS code with a request for the switch off/on timings you would be interested in and the team will look into if this is possible (it is often dependent on ICB permissions).


If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.

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