Q health now allows you to easily transition between video and phone consultations all from the Consult Now screen! If you're struggling with a video consultation due to signal or would like a visual observation of the patient you're quickly able to swap from video to phone or vice versa!
First login to the eConsult Toolbar to access this feature. You would have been provided the login details by our Support Team, if you need assistance please do contact firstname.lastname@example.org
Once logged in you'll be on Consult Now where you're able to either phone the patient or send an instant link for a video consultation.
For a phone consultation enter the patient's phone number and select either 'This Computer' to use audio from your computer or 'My Number' to use either your own mobile or landline (your number will not be shared). Then press start call. Please note the call is not recorded, if you would like to record the consultation please use the 'My Number' option and call a number that is recorded e.g. your surgery phone - please contact the support team for more information.
If you have chosen to use your computer you will see the following screen, please ensure you give permission for any pop up requesting access to your microphone.
During the call you're able to mute, hang up and also upgrade to video by simply pressing the video icon. This will then send a link to the patient using the same number originally input for them to join if it was a mobile number. If you entered a landline please update with a mobile number.
The clinician will see a holding screen till the patient joins. If you were to select video originally on the Consult Now page this is the first screen you would see.
Once the patient has joined the clinician can enter the video consultation.
In the video consultation patients and clinicians can share files and pictures, clinicians can add additional guests and also transfer to a phone call seamlessly. To transfer to a phone call from the video consultation, just press the ringing phone icon on the Meetings toolbar.
Once you've pressed call your meeting will then end and your patient will be called.
If you have any questions or need support on this feature please email email@example.com or via our Live Chat at www.econsult.net!