eConsult and Healthera

eConsult has partnered with Healthera to connect patients directly to pharmacy services, particularly Pharmacy First. This integration aims to support practices in managing demand, especially with upcoming GP contract changes, by directing patients to appropriate services before they contact their GP.

For patients, this offers greater choice and faster access to the right care. On starting an eConsult for the following conditions:

Patients will be signposted to pharmacy services via Healthera.

Through Healthera, patients can book a video or face to face consultation with their chosen pharmacy, to get help for common conditions: UTI, shingles, impetigo, infected insect bites, sore throat and sinusitis.

For patients, the process is as follows:

No. The integration between eConsult and Healthera happens through the web browser - no app downloads are required. Patients can book a Pharmacy First consultation or request for their repeat medication through the Healthera website which is linked from eConsult.

Patients have the option of a face-to-face or video consultation. However, face-to-face appointments may not be available in all locations.

Following a face-to-face consultation, patients can receive their medication at the pharmacy during their visit.

For video consultations, pharmacies will deliver medicine by post. The delivery cost is set by the pharmacy and estimated delivery is 2-3 working days.

There is no cost to practices.

For patients, there is no fee for the consultation. For the prescription, patients exempt from charges will also get the prescription for free. If the patient opts for a video consultation, there will be a delivery charge for the prescription.

Participating pharmacies pay Healthera a listing fee that starts from £79/month. Healthera offers various other services.

We are working to bring as many pharmacies on board with Healthera as possible, but this may take a little time. Please email us at support@healthera.co.uk to let us know your pharmacy’s name and their contact details so our team can approach them.

Healthera streamlines your workflow by connecting your patients to over 1,700 NHS-approved UK pharmacies, from local independents to high street names. This digital network ensures patients access trusted pharmacy professionals efficiently, reducing pressure on your practice.

With Healthera, patients can quickly order repeat prescriptions, book pharmacy services, and contact their pharmacy directly. The platform also empowers patients to improve their medicine adherence through handy medicine and appointment reminders, further supporting your clinical efforts.

Via eConsult, the partnership with Healthera will initially support the clinical pathways under Pharmacy First: UTI, shingles, impetigo, infected insect bites, sore throat and sinusitis.

However, through Healthera patients can access a wide range of pharmacy services including: