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How your patients access eConsult from your practice website

Laura Perring avatar
Written by Laura Perring
Updated over a week ago

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Why your eConsult banner matters

Patients access eConsult on your practice website, so it is important that the eConsult banner is well placed. It should be easy and obvious to find on the landing page, ideally one of the first things you see when you open your practice website.

You can add additional banners to other frequently visited or related pages, such as the ‘Results’, ‘Appointments’, ‘Online services’ and ‘Contact us’ pages. This will remind patients that eConsult can be an alternative to some of these tasks.

The banner should be placed at the top of the page to capture the patients’ attention. Having this banner as the first thing the patient sees when they access your website hugely increases eConsult usage and can therefore reduce demand on face to face appointments.

Dynamic banner

Below you’ll find what your eConsult dynamic banner will look like - using this banner means that you do not need to move information around on your website to make space.

If eConsult hasn’t launched yet for your practice, the banner will still work – it will display a “Coming soon” message until we make your system ‘Live’.

The banner code is associated with your practice website address and will work automatically. If your website address changes please notify us and we will guide you through the next steps.

Static banner

A static banner is essentially just an image with a hyperlink added on. We have a selection of banners you can choose from to suit your practice website. A static banner can be placed anywhere on your website. We recommend somewhere prominent towards the top of the page.

The link from these will go through to your practice's ‘eConsult page’. From here patients will have to select the option they need.

Please do not create your own banners — patients increasingly recognise and trust the eConsult brand, and this becomes difficult if every GP practice has its own banner. If you do find that any of the banners do not represent what you are trying to convey to your patients, please get in touch.

Please stick to preset sizing and do not reformat or stretch the banner. Once you have added the general banner to your home page, you can select one of our other banners on other pages of your website, depending on your workflow.

Once you have you may want to select one of our other banners for other pages of your site.

Download the banner you want by right-clicking on the image and selecting ‘Save image as’ You will then attach this to the email to send to your web provider.

Live - general

Live - including admin

Live - admin only

Live - paediatric

Live - travel advice

Live - review eConsults

Welsh language banners

We are working to add more variety to our Welsh banners.

How to add your static banner

Depending on how you run your practice website, you will probably need to ask your web provider to make any updates.

It is important that you make sure your web provider is uploading the banner as you wish. The banner is a ‘digital front door’ to patients accessing eConsult and it should be added in the most useful place for your website.

You can send the text below to your web provider as instructions for uploading the banner. Remember to attach the banner you would like first.

To [Insert your Web provider],

Please add the attached banner to our practice website and link it to [ask your Operations Support Officer for this].

This banner advertises the online consultation service we now offer to our patients.

Please add the banner as it is, without making changes to its size or shape. If the banner needs to be resized, please let us know: we will ask the online consultation provider to supply a different version.

We would like this banner close to the top of the page, so that patients do not have to scroll to see it.
If we use a carousel please add the banner into the carousel.

Many thanks,

If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.

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