eConsult options for practice merging

Amending your eConsult account due to a practice merge

Laura Perring avatar
Written by Laura Perring
Updated over a week ago

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Your practice may have recently merged with another practice in your area or are due to merge in the near future. When practices merge, there are a few steps that need to be taken to make sure that your eConsult service is not disrupted. The website and list size of the merging practices will determine how the eConsult banner is given to the practices. If your practice is due to merge please read through the following guide.

Options to merge

Please have a read through the following options to see which best fits your practice merge.

Option 1

  • Shared website OR two separate websites

  • Shared List Size

  • Shared ODS code

  • Shared Clinical System

One eConsult account to be created meaning all eConsults will be delivered to 1 generic email address/clinical system.

The same eConsult banner to be added to all websites associated to the sites.

eConsult usage will be collated for all sites together and not separately.

Option 2

  • Separate List Size

  • Separate Website

  • Separate ODS Code

  • Separate Clinical System

Two separate eConsult accounts to be created. Or if both sites already have eConsult then we would not need to change anything.

A separate banner to be added to the websites associated to the sites.

eConsult usage will be collated and sent separately to the sites.

Next Steps

Please contact us at with the following information so we can ensure your eConsult account is set up to support your merge.

  1. Let us know which of the above options best fits your practice merge (if your merge does not fit the above options please let us know the following information and the workflow of the practice merge and our team will ensure our system is updated to best fit your new workflow)

  2. Provide the following details so the team can ensure your eConsult account is set up correctly.

    • ODS code

    • List Size

    • Website

    • Practice/Branch site name and address

    • Clinical System and if this is shared across sites

  3. If you do not already have access to the Smart Inbox, we would suggest to setting this up to ensure all practices affected by the merge can still access their eConsults while system changes are taking place. To set this up please complete the order form here.

    Please note that setting up the Smart Inbox does not incur any additional charges. Let us know the users you want to have access by providing their details here.

If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.

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