Problems receiving eConsults via EMIS

What to do if you're no longer seeing eConsults coming in

Laura Perring avatar
Written by Laura Perring
Updated over a week ago

When the practice asked to receive eConsults via EMIS, you should have been informed that when there are any issues with the delivery of eConsults via EMIS or Mesh, eConsults revert to email delivery as a fallback. If an eConsult has more than 4 pictures attached, these will be delivered via email.

We use Mesh to enable eConsults to be delivered via EMIS. If there are any issues with Mesh or EMIS we cannot provide any assistance as this is essentially out of our control.

If you are not receiving eConsults directly into EMIS, please follow the steps below prior to contacting us.

What to do?

Check our status page to see if any issues have been reported.

We recommend you sign up to receive notifications for any platform problems or updates. This can be sent to more than one member of the team by email or text but each person will need to sign themselves up and verify their registration (if via email).

eConsults can be delivered to a variety of the folders* in Workflow, please check these folders:

  • Awaiting filing.

  • Awaiting coding.

  • Awaiting filing & coding

* Depending on your EMIS configuration (see “Inbound Document Tasks” to check your settings)

Please check the practice email inbox where you used to receive eConsults to ensure the eConsults have not fallen back to email delivery.

If there are no eConsults in the email inbox, please submit an eConsult via your practice's eConsult site to see if this is received.

If this eConsult submission is not received via the clinical system or email within 60-90 minutes please email and provide the following information:

  • Practice name.

  • Practice code/ODS code.

  • The eConsult reference number/date of the last eConsult you have received (marked in red at the top of an eConsult report).

Please note, we have the ability to revert back to email delivery if you are experiencing issues with EMIS delivery. Please let us know if you would like us to revert.

With this information, we can escalate this problem to our Engineering team for further investigation.

If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.

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