eConsult Health

See all the places that you can get help and support from eConsult

Help and support from eConsult

How to close over the Christmas & New Year Bank Holidays and extended response times over this period

Christmas Bank Holidays 2024-25

Laura Perring

Ruby Culmer

Key information for making the most of eConsult in your practice

Important eConsult information

Guidance on management of photos uploaded by patients onto eConsult

Photo upload guidance

Safeguarding in paediatric and adult consultations

How eConsult addresses safeguarding issues

What's the difference between telling us about an incident and giving us feedback?

Reporting a Clinical Incident OR sending us Clinical Feedback

Identifying and verifying patients accessing eConsult

Patient verification

eConsult adheres to all the required safety and indemnity standards

Indemnity and safety standards

Information governance, safety and indemnity

Why eConsult doesn't calculate Asthma Control Test (ACT) scores

Why does the asthma review template not have the ACT score?

How the eConsult platform mitigates the risks

Thoughts of suicide and self-harm

Clinical rationale

We use Livestorm.co to create engaging live and on-demand webinars

Joining an eConsult webinar (via Livestorm)

No longer supporting Internet Explorer

Amending your eConsult account due to a practice merge

eConsult options for practice merging

Our Status Page keeps you informed - sign up for alerts now!

Alerts about planned maintenance or unexpected issues

Shorten links to specific questionnaires for ease and space requirements

Shortening links (e.g. with bitly.com)

Other useful resources

Blog

Roadmap

Webinars

Newsletter

Status

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you