eConsult Health

See all the places that you can get help and support from eConsult

Help and support from eConsult

How to close over the Easter Bank Holidays and extended response times over this period

Easter Bank Holidays 2025

How to close over the May Bank Holidays and extended response times over this period

May Bank Holidays 2025

Laura Perring

Ruby Culmer

Key information for making the most of eConsult in your practice

Important eConsult information

Guidance on management of photos uploaded by patients onto eConsult

Photo upload guidance

Safeguarding in paediatric and adult consultations

How eConsult addresses safeguarding issues

What's the difference between telling us about an incident and giving us feedback?

Reporting a Clinical Incident OR sending us Clinical Feedback

Identifying and verifying patients accessing eConsult

Patient verification

eConsult adheres to all the required safety and indemnity standards

Indemnity and safety standards

Information governance, safety and indemnity

Why eConsult doesn't calculate Asthma Control Test (ACT) scores

Why does the asthma review template not have the ACT score?

How the eConsult platform mitigates the risks

Thoughts of suicide and self-harm

Clinical rationale

We use Livestorm.co to create engaging live and on-demand webinars

Joining an eConsult webinar (via Livestorm)

No longer supporting Internet Explorer

Amending your eConsult account due to a practice merge

eConsult options for practice merging

Our Status Page keeps you informed - sign up for alerts now!

Alerts about planned maintenance or unexpected issues

Shorten links to specific questionnaires for ease and space requirements

Shortening links (e.g. with bitly.com)

Other useful resources

Blog

Roadmap

Webinars

Newsletter

Status

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.