eConsult Health

How you can create an announcement page for your practice website

Announcement guide

Transitioning to a total triage workflow model with eConsult

Total Triage with eConsult

NHS GP Contract – October 2025 – Digital Access

Tom Clewes

Key steps and reading for making the most of eConsult

Setting up for success with eConsult

Designing a workflow model for your practice

Embedding eConsult into your practice workflow

Supporting practices to navigate/signpost patients to more appropriate services

Navigation and signposting to other services

Our downloadable and customisable tool helps your practice to get started with care navigation

Free Care Navigation Tool for GP practices

How to successfully implement eConsult into the Practice

Implementation Process

How to interpret your practice data from eConsult

How to understand your weekly data eConsult report (Dashboard)

This guide should help practices wishing to switch eConsult back on if they have switched it off temporarily

Switching eConsult back on again

Workflow, implementation and demand management

Training staff to understand and utilise eConsult

Best practice and advice for how to read an eConsult

How to read an eConsult report

UAT testing prior to going live with the Smart Inbox

User Acceptance Testing (UAT)

Practice team education

Benefits of clinical system interoperability

There are two ways that eConsult reports can arrive into EMIS Web

How to manage eConsults in Vision

There are three ways that eConsult reports can arrive into EMIS Web

How to manage eConsults in EMIS

There are two ways that eConsult reports can arrive into S1

How to manage eConsults in SystmOne

Clinical system management and interoperability

Suggested phone, email and text messages, plus scripts for receptionists and care navigators

Example communications to educate and raise awareness in patients

How your patients access eConsult from your practice website

eConsult website banner

There are several ways you can change your dynamic banner

Customising your Dynamic eConsult banner

Materials for your practice waiting room

There are several ways you can respond to a patient's eConsult

Responding to patients

Social media is a great channel to keep patients informed and engaged with practice news and updates

Using social media to engage with patients

We have a range of videos that can help you educate patients and raise awareness

Video guides for your practice website

Patient Behaviour

Patient communication and education

Case Studies

Blog

Newsletter

Status Page

Find answers and get help from Intercom Support and Community Experts

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