This article covers:
What is eConsult Lite?
eConsult Lite is a short eConsult template that your Reception Team can use to record submissions from patients who present over the phone or at reception.
The eConsult Lite will come directly into your Smart Inbox and can be triaged alongside all the other eConsults. This means that you can provide equal access to all or your patients regardless of how they contact you.
Format
The template is generic (can be used for all requests) and asks the following:
Who are you calling about? (option for proxy)
Emergency symptom screening
Patient's details
ICE and clinical questions
Describe the problem, what are the symptoms?
When did the problem start?
What has been tried for this already? (optional)
What help would you like? (optional)
Preferred clinician (optional)
Additional information (optional)
Why were you unable to complete an eConsult?
STAFF ONLY: Flag this request as urgent to your triage team?
STAFF ONLY: Please enter your name
If proxy, caller/submitter details
There are two questions which will generate a red flag, so that requests which may need to be triaged urgently are highlighted:
We ask why the patient did not fill in an eConsult online; if they say they tried but were advised to call the practice, one red flag is added because their symptoms may need urgent attention
The staff member also has the option to flag it as urgent, adding another red flag
The maximum number of red flags an eConsult Lite template can have is two. In the Smart Inbox, using the sort function, users can prioritise eConsults with more flags to help them triage in order of clinical need.
Please note auto-flagging and Urgent / Emergency Redirection is not available on this template so patients with urgent and emergency cases should be highlighted directly to your clinical team and escalated accordingly.
The eConsult Lite submission will be received in your Smart Inbox as a Clinical eConsult. The summary card will look like the below:
Patient lookup
As of 09/05/2025, the patient lookup is not yet live
Once available, the patient lookup will allow practices using EMIS and SystmOne to find the patient in the clinical system and automatically populate their details. It works slightly differently for EMIS and SystmOne.
SystmOne
For SystmOne, we must search by more than one thing in order to return patients. Therefore DOB is mandatory, but users must also search by:
First name
Last name
First name and last name
On selecting a patient from the list, the following details will be prepopulated into the form:
✅First name
✅Last name
✅Date of birth
✅Postcode
✅Address (first line and town or city)
✅Sex at birth
✅Phone number
❌Email address
EMIS
For EMIS, we can search by one thing, so users can search just using the DOB. If they want to refine their search though, they can also search by the first name and/or last name.
On selecting a patient from the list, the following details will be prepopulated into the form:
✅First name
✅Last name
✅Date of birth
✅Postcode
✅Address (first line and town or city)
✅Sex at birth
❌Phone number
❌Email address
How to access eConsult lite
In the toolbar
Via the app bar, click on eLite:
This will open your practice's eConsult lite form in the same window.
In the browser
Via the app bar, click on eLite:
This will open your practice's eConsult lite form in a new window. Log in using the same credentials as the Smart Inbox.
Or, directly via the URL: https://elite.econsult.health/
Alternatively, you can use the old link to access the form without logging in.
FAQs
Can eConsult Lite be accessed when my practice is closed?
eConsult Lite can still be used when the practice has closed for the day, either because their cap has been reached or their enabled hours have ended.
Can I turn off/cap eConsult Lite submissions?
At present you are not able to switch off eConsult Lite, you may need to communicate with members at your practice if it is being overused. However, it is an optional feature for your practice to utilise when managing those cohorts of patients that are unable to go online.
How does the user start a new form once they’re finished?
In the browser:
Currently links from the app bar open in a new window, so to start a new form:
Close the window and open a new one, or
Click refresh, which shows a popup, then in the popup click ‘I understand, take me back to the home screen’
In the toolbar:
Links from the app bar do not open in a new window, so to start a new form
Click on the Smart Inbox in the app bar then click on eLite in the app bar, then
In the popup click ‘I understand, take me back to the home screen’
Can I still use eConsult lite in the browser, without logging in?
Yes, you can still use eConsult lite in the browser without logging in, via the old link. Once the patient lookup is added though, this will only be available via the toolbar through EMIS and SystmOne.
How do you log in to the new eConsult lite through the browser?
Follow this link: https://elite.econsult.health/
The credentials are the same as for the Smart Inbox. If users haven’t don't yet have access to the Smart Inbox, they can be added via the settings portal: https://settings.econsult.health/
How do you search for a patient?
SystmOne:
For SystmOne, we must search by more than one thing in order to return patients. Therefore DOB is mandatory, but you must also search by:
First name
Last name
First name and last name
EMIS:
For EMIS, we can search by one thing, so you can search just using the DOB. If you want to refine your search though, you can also search by the first name and/or last name.
What patient details are populated?
SystmOne:
On selecting a patient from the list, the following details will be prepopulated into the form:
✅First name
✅Last name
✅Date of birth
✅Postcode
✅Address (first line and town or city)
✅Sex at birth
✅Phone number
❌Email address
EMIS:
On selecting a patient from the list, the following details will be prepopulated into the form:
✅First name
✅Last name
✅Date of birth
✅Postcode
✅Address (first line and town or city)
✅Sex at birth
❌Phone number
❌Email address
Why can’t users access the patient lookup in their browser?
We need to use the interop to return a list of patients from the clinical system, and currently this is only available through the toolbar.
However, we are building an EMIS cloud interop and we do hope to enable the patient lookup in the browser for EMIS practices in the near future.
If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.