eConsult Health

The Smart Inbox is a free upgrade for all eConsult customers, built to help you manage eConsults more efficiently

What is the Smart Inbox?

This guide is to help support new and existing users with using the Smart Inbox

Smart Inbox -  How to Guide

An example of an Admin Led SOP for using the Smart Inbox to support practices onboarding with the Smart Inbox

eConsult Smart Inbox: Admin Led SOP Example

An example of an Clinician Led SOP for using the Smart Inbox to support practices onboarding with the Smart Inbox

eConsult Smart Inbox: Clinician Led SOP Example

How to close eConsult immediately, schedule future closures, manage your admin request opening hours, and manage your smart Inbox users.

eConsult Settings Portal

How to use and manage templates when messaging patients in the Smart Inbox

Message Templates in the Smart Inbox

Sending SMS messages to patients via the eConsult Patient Portal

Patient SMS Portal

Step by step guide for using the Smart Inbox with Vision Integration

Smart Inbox and Vision Integration

Frequently asked questions about the Smart Inbox Reporting

Smart Inbox Reporting FAQs

Laura Perring

Ruby Culmer

Faye

For Healthcare Professionals: User guides for the Smart Inbox

Smart Inbox guides

How to login to and access the Smart Inbox

Accessing the Smart Inbox

How the Smart Inbox Preview version works and how to get access

Smart Inbox Preview

More information on the Urgent Warning Bypass feature and how to switch this on!

Smart Inbox - Urgent Warning Bypass

How to navigate, sort and filter information in the Smart Inbox

Smart Inbox views, folders and tagging

Step by step guide for using the Smart Inbox via the SystmOne integrated toolbar

Smart Inbox and SystmOne integration

Step by step guide for using the Smart Inbox via the EMIS integrated toolbar

Smart Inbox and EMIS Web integration

eConsult Lite (eLite) for the Smart Inbox

Understanding key information displayed in the Smart Inbox

Viewing consultations in the Smart Inbox

Assigning teams, urgency and mode when triaging

Signposting in the Smart Inbox

How to export and upload eConsults into the clinical system from the Smart Inbox

Exporting and Uploading Smart Inbox eConsults

How to export and upload eConsults into the clinical system from the Smart Inbox in the Toolbar

Exporting and Uploading Smart Inbox eConsults via the Smart Inbox

How multi-user collaboration works in the Smart Inbox

Multi-user collaboration in the Smart Inbox

You can reply to patients directly from the Smart Inbox

Messaging patients in the Smart Inbox

Tell us what you think so we can make improvements!

Share feedback or get help in the Smart inbox

Step by step guide of how to save and manage SNOMED codes in the Smart Inbox

SNOMED coding in the Smart Inbox

Getting familiar with the Smart Inbox

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