eConsult Health

Find out more about our Inbox, optimised for triage speed and accuracy

eConsult Smart Inbox introduction

This guide is to help support new and existing users with using the Smart Inbox

Smart Inbox -  How to Guide

An example of an Admin Led SOP for using the Smart Inbox to support practices onboarding with the Smart Inbox

eConsult Smart Inbox: Admin Led SOP Example

eConsult Smart Inbox: Clinician Led SOP Example

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Rosa Allodi

For Healthcare Professionals: User guides for the Smart Inbox

Smart Inbox guides

How to login to and manage users in the Smart Inbox

Accessing the Smart Inbox

How the Smart Inbox Preview version works and how to get access

Smart Inbox Preview

More information on the Urgent Warning redirect feature and how to switch this on!

Smart Inbox - Urgent Warning Redirection

How to navigate, sort and filter information in the Smart Inbox

Smart Inbox views, folders and tagging

Step by step guide for using the Smart Inbox via the SystmOne integrated toolbar

Smart Inbox and SystmOne integration

Step by step guide for using the Smart Inbox via the EMIS integrated toolbar

Smart Inbox and EMIS Web integration

eConsult Lite (eLite) for the Smart Inbox

Understanding key information displayed in the Smart Inbox

Viewing consultations in the Smart Inbox

Assigning teams, urgency and mode when triaging

Signposting in the Smart Inbox

How to export and upload eConsults into the clinical system from the Smart Inbox

Exporting and Uploading Smart Inbox eConsults

How to export and upload eConsults into the clinical system from the Smart Inbox in the Toolbar

Exporting and Uploading Smart Inbox eConsults via the Toolbar

How multi-user collaboration works in the Smart Inbox

Multi-user collaboration in the Smart Inbox

You can reply to patients directly from the Smart Inbox

Messaging patients in the Smart Inbox

Tell us what you think so we can make improvements!

Share feedback or get help in the Smart inbox

Getting familiar with the Smart Inbox

Blog

Roadmap

Webinars

Newsletter

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Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

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