eConsult Health

Find out more about our Inbox, optimised for triage speed and accuracy

eConsult Smart Inbox introduction

This guide is to help support new and existing users with using the Smart Inbox

An example of an Admin Led SOP for using the Smart Inbox to support practices onboarding with the Smart Inbox

For Healthcare Professionals: User guides for the Smart Inbox

How to login to and manage users in the Smart Inbox

How the Smart Inbox Preview version works and how to get access

More information on the Urgent Warning redirect feature and how to switch this on!

How to navigate, sort and filter information in the Smart Inbox

Step by step guide for using the Smart Inbox via the SystmOne integrated toolbar

Step by step guide for using the Smart Inbox via the EMIS integrated toolbar

Understanding key information displayed in the Smart Inbox

Assigning teams, urgency and mode when triaging

How to export and upload eConsults into the clinical system from the Smart Inbox

How to export and upload eConsults into the clinical system from the Smart Inbox in the Toolbar

How multi-user collaboration works in the Smart Inbox

You can reply to patients directly from the Smart Inbox

Tell us what you think so we can make improvements!

Step by step guide of how to save and manage SNOMED codes in the Smart Inbox

This article covers the new AI Triage functionality (“AI Navigator”) in the Smart Inbox and frequently asked questions!