Accessing the Smart Inbox

How to login to and access the Smart Inbox

Laura Perring avatar
Written by Laura Perring
Updated over a week ago

Not sure what the Smart Inbox is? Read our introduction article.

How to set up your practice with the Smart Inbox

The first step to using the Smart Inbox is filling in the following order form: This needs to be completed by someone with legal responsibility in your practice.

Interop is currently available with EMIS and SystmOne and we are in the progress of developing Vision interop. You can use the Smart Inbox with or without Interop to your clinical system. To access Interop, this requires each user to have access to the eConsult toolbar, which you can download in advance, find out more about the toolbar.

Once the order form has been returned you will be requested to submit main contacts who will have user control in the Smart Inbox at the following link:

We recommend submitting 4-5 contacts including your Practice Manager, Assistant Practice Manager, Business Manager, IT Manager, and/or Operations Manager. These main contacts will then be able to add and manager other users by logging into the settings portal at

Once all your users have been added, your team will be able to login and start testing/using the Smart Inbox! Please see our guide here for more information on how to manage your Smart Inbox users.

Accessing the Smart Inbox via a browser

The non-interop version of Smart Inbox is a browser-based platform that can be accessed by following a URL -

You're able to login with the Smart Inbox through a browser, either using your NHS email that ends with and NHS Single Sign On (SSO) or you can also login via another non email (see steps here). Once logged in you will remain logged into the Smart Inbox in line with NHS SSO time out (around 7-8 hours) unless you manually sign out.

Login with another email steps

If you don't have access to NHS mail you will need to use the Login with another email option. If this is the first time using the Smart Inbox you will need to select the Forgot password?

Please then enter your email address and press continue.

You will then receive an email from (please check the junk/spam box) to create a password. The password must be at least 8 characters long and continue a lower case and upper case letter and a number.

Once created you will be able to login to the Smart Inbox. Any questions please use the live chat feature in the bottom right corner to speak with the team!

Accessing the Smart Inbox via the eConsult toolbar

Smart Inbox and interop via the toolbar

To use the Smart Inbox with interop to EMIS or SystmOne, you will need to have the eConsult toolbar downloaded and installed on your computer. For more information please select the appropriate button:


Users working at multiple practices

If a user works in multiple practices, and they all use the Smart Inbox, then from within the Smart Inbox it will be possible to switch between these different practices and view the relevant eConsults for each practice or eHub.

Users will need to make sure that their email address has been given permission to access the Smart Inbox in every practice that they work in, but will not be required to log in each time they wish to switch between different practices.

Problems accessing the Smart Inbox

Please feel free to get in touch with us at or use the live chat in the bottom right-hand corner should you:

  • Have difficulties logging in

  • Come across an error message

  • Wish to report a problem

  • Need technical support

If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.

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