This article covers:

Not sure what the Smart Inbox is? Read our introduction article.

How to set up your practice with the Smart Inbox

Currently, the Smart Inbox is being rolled out in stages based on interest from practices on our waiting list. If you would like to register your interest in the Smart Inbox, please get in touch with us (

The eConsult team will then be in contact with you to arrange a virtual onboarding session which will talk you through accessing and benefiting from the Smart Inbox.

How to access the Smart Inbox

The non-interop version of Smart Inbox is a browser-based platform that can be accessed by following a URL that will be shared with you after your onboarding session.

At the moment, in order to log into the Smart Inbox, you need to have an NHS email that ends with and NHS Single Sign On (SSO). This means you will remain logged into the Smart Inbox in line with NHS SSO time out (around 7-8 hours) unless you manually sign out.

To use the Smart Inbox with interop to EMIS or SystmOne, you will need to have the eConsult toolbar downloaded and installed on your computer.

To be part of the initial Interop rollout you will need to complete the Smart Inbox order form and tick the ‘Our practice requires interop with the clinical system before we will go live with the Smart Inbox’ option.

Please email to be sent a link to the order form, which needs to be completed by someone with legal responsibility in your practice.

We recommend that you prepare well in advance for this by downloading the eConsult toolbar onto all of your practice’s desktops. Find out more about the toolbar.

For users without email addresses, the Smart Inbox will soon be accessible from within the eConsult toolbar.

Adding or removing Smart Inbox users

You can reach out to us by email at, or you can speak to us via live chat by clicking the speech bubble button located in the bottom left-hand corner of the Smart Inbox.

Note that only the person who signed the Smart Inbox order form, or has the ability to make legally binding decisions on behalf of the practice, can do this.

Please make sure your key users are uploaded as part of the order form as this will make getting started with the Smart Inbox a much faster process.

Users working at multiple practices

If a user works in multiple practices, and they all use the Smart Inbox, then from within the Smart Inbox it will be possible to switch between these different practices and view the relevant eConsults for each practice.

Users will need to make sure that their email address has been given permission to access the Smart Inbox in every practice that they work in, but will not be required to log in each time they wish to switch between different practices.

Problems accessing the Smart Inbox

Please feel free to get in touch with us at should you:

  • Have difficulties logging in

  • Come across an error message

  • Wish to report a problem

  • Need technical support

If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.

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