Accessing the Smart Inbox

How to login to and manage users in the Smart Inbox

Faye avatar
Written by Faye
Updated over a week ago

This article covers:

Not sure what the Smart Inbox is? Read our introduction article.

How to set up your practice with the Smart Inbox

The first step to using the Smart Inbox is filling in the following order form -, this needs to be completed by someone with legal responsibility in your practice.

Interop is currently available with EMIS and SystmOne and we are in the progress of developing Vision interop. You can use the Smart Inbox with or without Interop to your clinical system.

To access Interop, this requires each user to have access to the eConsult toolbar, which you can download in advance, find out more about the toolbar.

Once the order form has been returned you will be requested to submit your users and once uploaded you'll begin to be able to use and test the Smart Inbox.

Accessing the Smart Inbox via a browser

The non-interop version of Smart Inbox is a browser-based platform that can be accessed by following a URL -

You're able to login with the Smart Inbox through a browser, either using your NHS email that ends with and NHS Single Sign On (SSO) or you can also login via another non email (see steps here). Once logged in you will remain logged into the Smart Inbox in line with NHS SSO time out (around 7-8 hours) unless you manually sign out.

Login with another email steps

If you don't have access to NHS mail you will need to use the Login with another email option. If this is the first time using the Smart Inbox you will need to select the Forgot password?

Please then enter your email address and press continue.

You will then receive an email from (please check the junk/spam box) to create a password. The password must be at least 8 characters long and continue a lower case and upper case letter and a number.

Once created you will be able to login to the Smart Inbox. Any questions please use the live chat feature in the bottom right corner to speak with the team!

Accessing the Smart Inbox via the eConsult toolbar

Smart Inbox and interop via the toolbar

To use the Smart Inbox with interop to EMIS or SystmOne, you will need to have the eConsult toolbar downloaded and installed on your computer. For more information please select the appropriate button:

Adding or removing Smart Inbox users

To add more users to your Smart Inbox simply fill in the following form or you can reach out to us by email at, or by via live chat located in the bottom right-hand corner of the Smart Inbox. To remove any users from your Smart Inbox please email or use the live chat.

Note that only the person who signed the Smart Inbox order form, or has the ability to make legally binding decisions on behalf of the practice, can do this.

Please make sure your key users are uploaded as part of the order form as this will make getting started with the Smart Inbox a much faster process.

Users working at multiple practices

If a user works in multiple practices, and they all use the Smart Inbox, then from within the Smart Inbox it will be possible to switch between these different practices and view the relevant eConsults for each practice or eHub.

Users will need to make sure that their email address has been given permission to access the Smart Inbox in every practice that they work in, but will not be required to log in each time they wish to switch between different practices.

Problems accessing the Smart Inbox

Please feel free to get in touch with us at or use the live chat in the bottom right-hand corner should you:

  • Have difficulties logging in

  • Come across an error message

  • Wish to report a problem

  • Need technical support

If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.

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