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What is the eConsult toolbar?

Our toolbar allows you to respond more quickly to your patients by email, SMS, video or telephone. It sits above your clinical system to help save you time when responding to patients. Once it is downloaded it will start when your computer does.


How can the toolbar make eConsult management easier?

The free eConsult toolbar allows you to seamlessly:

This video gives you a high-level guide to the eConsult toolbar (please note in this example the clinical system used is EMIS).

Find out more about responding to patients and the different channels you can use - all available from the toolbar!


How to download and install the toolbar

  • Install and set up in less than 5 minutes.

  • Install the toolbar on every PC used in the practice.

You may need to contact your IT support if you're unable to download the toolbar yourself.

Have a problem installing or setting up the toolbar? Visit our troubleshooting page.


Integrate your toolbar and your clinical system once downloaded

To get the best experience using our toolbar, you'll need to integrate your clinical system with it.

This allows you to:

  • Pull patient contact details, such as telephone numbers, straight from the active patient record.

  • Save your response straight into the active patient record.


FAQs on toolbar features

Do patients have to submit an eConsult before we can use the toolbar to contact them?

No - practices can use the SMS and call functions (both 'telephone' call and 'video' call) at any point. Only the post-consultation email function requires them to have submitted an eConsult first.

Can we add our own email/SMS templates in the toolbar?

Not at the moment - but this is something we are working on as part of our Smart Inbox.


If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.

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