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What is the Smart Inbox?

Our Smart Inbox is a customisable and collaborative way for you to view, manage and respond to your patient's needs, from anywhere and at any scale.

With your input, we've designed a better way for you to harness the rich patient information you've come to expect from eConsult.

“Such a transformed triage session this morning after using the Smart Inbox!
We were able to use sort and filter as we went through the list making the process so much more efficient! Off to such a great start!” Smart Inbox BETA user

It is built to work for single or multiple practices with change management support for setting up an eHub for federated PCN working:

  • Signpost: View, filter and sort your eConsult queue to easily triage patients based on the type of consultation (clinical vs administrative), number of flags (acuity), age or time since submission.

  • Collaborate: Assign eConsults to specific roles, select their response urgency and mode and leave notes for colleagues.

  • Interop & code: Save consultation information, outcomes and SNOMED codes into the patient record, with connections to the appointment book to manage and track your patient contacts.

  • Communicate: Pick your communication channel, use custom responses, and allow patients to respond and see their replies in a thread - all in one view.

  • Scalable: Built to work for single or multiple practices with change management support for setting up an eHub for federated PCN working.

Image illustrative of features that the Smart Inbox will have but are not necessarily already available.


Benefits of the Smart Inbox

We’ve heard your feedback about improvements you’d make to eConsult. We’ve brought them all on board - with our Smart Inbox you’ll get:

  • Visibility of your ‘queue’ including urgency, condition, separation of clinical and administrative requests and a centralised place to see all activity

  • A way to triage quickly, cleverly, and in bulk

  • Control over how you want to set up your inbox and your eConsult settings

  • Visibility of all of your eConsult demand in a dashboard view


Find out the latest on the Smart Inbox

We held a webinar on the 14th of July 2022 with one of our beta testers - watch the teaser clip below and then register to watch the webinar!


If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.

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