Why This Matters
To better protect your account and patient data, we're introducing Two-Factor Authentication (2FA) for users who log into Smart Inbox via web browser using the “Log in with another email” option.
✅ This only applies to users who:
Access Smart Inbox at https://inbox.econsult.health/workflow/login, and
Choose “Log in with another email”
❌ This does not apply to:
Users logging in with “Log in with NHS mail”
Users accessing Smart Inbox via the toolbar integration (if you would prefer to change from using the browser to the toolbar you can download following these steps here).
✅ How to Set Up 2FA (Smartphone Method)
Download an authenticator app (if you don’t already have one):
Go to the Smart Inbox login page
👉 https://inbox.econsult.health/workflow/login
Click “Log in with another email” and enter your credentials.
When prompted, scan the QR code using your authenticator app.
The app will generate a 6-digit code. Enter this to complete your login.
✅ You’ll need this code every time you log in.
📵 No Smartphone? No Problem.
You can use a desktop-based authenticator instead, or download our toolbar. Here are your options:
Option 1: 1Password or LastPass
If you use one of these password managers:
Log into your account.
Open or create your Smart Inbox login item.
Add a 2FA field (TOTP).
Scan the QR code from Smart Inbox or enter the manual key.
Your password manager will now generate 6-digit codes for login.
Option 2: Authenticator Chrome Extension
Install: Authenticator Extension – Chrome Web Store.
Click the extension and add a new account.
Right-click the QR code on the login page → Copy image address.
In the extension, choose “Scan QR code from image” or enter the manual key.
The extension will now display your 2FA codes.
Option 3: Download our toolbar
Instead of using our browser, you can download our toolbar following these steps in our help article here (no 2fa on Smartphone or desktop needed).
You will need to reach out to us via live chat or email practice.support@econsult.health to obtain your eConsult ID and Practice ID details to login.
🔄 Shared Emails No Longer Supported
After enabling 2FA, shared email logins will not be supported. Each team member must log in using their individual email address to ensure secure access.
🛠️ Troubleshooting Tips
If you run into issues, try clearing your browser cache. Here's how to do it in Microsoft Edge.
Still stuck? Email us at practice.support@econsult.health or reach out via live chat — we’re here to help.