This article covers:
What are clinical review questionnaires?
Practices manage significant numbers of patients with long term conditions (e.g. asthma, contraceptive pill review, COPD, medication review etc). These patients are required to be reviewed on a periodic basis to ensure their conditions are being managed, and that they are not deteriorating.
eConsult has developed clinical questionnaires that will allow patients to provide information ahead or instead of their review appointment. Although it is possible for patients to access these from your practice’s eConsult page, the practice should proactively send the link to the review page or specific review questionnaire to the patient to let them know they need to fill it out.
You can see and test out our review questionnaires on our demo site: https://demo.webgp.com/reviews
Benefits of using eConsult
Supports chronic disease management
Save nursing time & admin time on the patient recall process
Save time on data collection/streamline process
Manage reviews efficiently (reviews can be done end-to-end completely remotely via eConsult)
No additional costs
No need for patients to download apps etc
What review questionnaires exist?
We're always looking to develop useful questionnaires for your patients. At the moment we have the following available:
Depression or anxiety
Register for our 30-minute on-demand webinar for practical advice on how to make the most of eConsult Review questionnaires.
How to send review questionnaires to patients
This 2-minute video summarises how you can access review questionnaires and how to shorten the link so that you can easily send the specific link to patients.
In order to invite a patient to complete the eConsult review, you will need to include a link to your review page or to the specific condition review questionnaire. To find this, navigate to your eConsult page, scroll down to the bottom and find the below section.
You will need to copy the website link to your practice’s eConsult review page, for example, https://demo.webgp.com/reviews, or one of the specific review questionnaires. To copy this link you can use normal shortcuts such as Ctrl + C or right-click to access this option.
These links can be quite long, so it is possible to shorten website links online (e.g. using www.bitly.com) for sending as a text message.
How to use reviews for managing patients with chronic conditions
You should follow the same process as you currently do to identify which patients on your clinical system are due a regular review.
Once you have identified your group of patients, you can now send them an invitation to complete an online review via the appropriate eConsult questionnaire.
You can send the link to the appropriate review questionnaire as part of an email or text. Once you have received the eConsult review from your patient, you can then decide:
If they need an appointment (e.g. to carry out any other tests in person)
How urgently the patient needs the appointment
The length of the appointment
Which clinician/ type of appointment is needed
When a patient completes a review questionnaire, their confirmation email will always include links and information about how they can continue to manage their condition.
Example messages to send to patients
You are due an asthma review. Please complete the asthma questionnaire via eConsult https://bit.ly/33qnK5Y. Having your information upfront will allow us to understand how you are managing your condition and, if you need an appointment, what type of appointment this should be.
Please submit your blood pressure readings via eConsult https://bit.ly/2PUbl6n so that we can monitor your condition and advise if you need an appointment.
You may not need to come in for your annual contraceptive pill review – complete the eConsult questionnaire https://bit.ly/2JXi4IY and we will let you know if you need a nurse appointment.
Why does the Asthma review template not contain the same wording for the ACT (Asthma Control Test) questionnaire?
The Asthma review template contains the complete ACT questionnaire but has been only slightly reworded and in a format that is easier for patients to understand.
Why does the COPD review template not contain the same wording for the MRC (Medical Research Council) questionnaire?
The COPD review template contains the complete MRC questionnaire but has been reworded and in a format that is easier for patients to understand and works for our platform.
If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.