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Sending validated self-help information post-consultation from the toolbar
Sending validated self-help information post-consultation from the toolbar

Search and attach validated self-help information and videos through Healthinote

Faye avatar
Written by Faye
Updated over a week ago

This article covers:

How can I find and share validated health information with patients?

Integrated into eConsult's post-consult messaging tool, the Healthinote search engine offers a quick and easy way to search and share validated, clear and engaging information for your patients.

When responding to a patient via eConsult, clinicians have instant access to a wealth of patient information to enhance the response and empower the patient to better understand and manage their health.

Watch the demo video below to see how quick it is to send your patients a Healthinote link via the eConsult toolbar.

What patient information does Healthinote offer?

Healthinote has a bank of validated, clinically-led patient information from over 40 trusted sources. The platform’s content totals over 5,000 pieces of clinically-led content from over 50 providers, including 1,000 2D and 3D videos, as well as immersive and interactive content.

Healthinote’s content sources currently include:

  • The NHS Health A to Z and medication library or NHS Inform content in Scotland

  • Charity partners, including Macmillan, Cancer Research UK, Asthma UK, British Pregnancy Advisory Service, Royal National Institute of Blind People and many more

  • HCI’s library of Health and Care videos, which has been commissioned by NHSX

  • Cognitant Group’s visual and interactive content, with all content created by medical writers followed by a stringent clinical review process

The full list of partners is below:

NHS A to Z

ORCHA apps (top 20)

HCI videos

Epilepsy Society

Arrhythmia Alliance

The AF Association

Royal National Institute of Blind People (RNIB)

British Pregnancy Advisory Service (BPAS)

Syncope Trust and Reflex Anoxic Seizures (STARS)

Fertility Network UK

Miscarriage Association

Cancer Research UK



Melanoma UK

MSI Choices

The MS Society

The Stroke Association

Diabetes UK

Niemann-Pick UK (NPUK)

Leukaemia UK

Family Planning Association (FPA)

The Children's Bowel & Bladder Charity (ERIC)

Cure and Action for Tay-Sachs (CATS) Foundation

National Kidney Federation

Asthma UK / British Lung Foundation

Alkaptonuria (AKU) Society

Pompe Support Networks

Royal College of Anaesthetists

Nicolaides-Baraitser Syndrome (NCBRS) Worldwide Foundation

The ADHD Foundation


Prostate Cancer UK

Independent Age


Sarcoma UK

Different Strokes

NHS Inform

Pancreatic Cancer UK

Psoriasis and Psoriatic Arthritis Alliance (PAPAA)

The British Tinnitus Association

Grace Kelly Childhood Cancer

Children's Cancer and Leukaemia Group

British Menopause Society

Multiple System Atrophy (MSA) Trust

Pumping Marvellous

How can Healthinote support the delivery of care?

Healthinote works to improve the care doctors can give to patients remotely and outside of consultation time. With 43% of people finding current health information difficult to understand, the visual and clear content that Healthinote provides will be vital as we move to more ‘digital’ and ‘remote’ care.

How does Healthinote’s search engine for trusted health information work?

The Healthinote search function is available to share health information with patients via post-consult email messages. You can access this via a browser, or via the toolbar.

See the image below for a step-by-step guide to sharing recommended health information with your patients via email or watch this demo video.

You can also copy the link to send the recommended copy by text instead.

Where can I find the Healthinote search bar?

When writing a response to your patient in the messaging tool, you can search through reliable, validated health information in the bar where you see the Healthinote logo.

This screenshot also shows you what the message to the patient would look like. The link sent to the patient is a shortened link so that it can be sent via email or SMS, but it is also sent with context about what the patient should do with that link.

What patients see

When patients follow the Healthinote link in your post-consult message, they will see their information prescription laid out, with all the links you have sent them.

Patients are able to register to create an account so that they can revisit these links at any time, as well as search for other self-help content. By introducing them to Healthinote, you also introduce them to a range of other rich, self-help content.


How many Healthinote links can I send in each message?

You can insert as many items as you like into the message. These will appear as links that the patient can access when they open the message on their phone or computer. Once inserted you can send the message. The image above shows how the information prescription is seen by patients - this example includes 4 smoking-related links.

Will the health information that I share be saved to the patient records?

Yes, the information that you send to the patient will be recorded in the patient’s records.

Can I send recommended health information via text?

Yes, you can copy the link provided just below the Healthinote logo to send via text. The link is short to allow space to write accompanying text to the patient (SMS character limit is 1,000 characters).

How does Healthinote ensure that all content and its sources are credible and can be trusted?

It is important to Healthinote that all content is reliable, accurate and up-to-date. There are a number of quality assurance processes in place depending on the type of content in question. For example, Healthinote only hosts ORCHA approved apps that have been through rigorous assessment for their clinical assurance, data privacy and usability. With regards to charity content, only registered charities in good standing who meet initial assessment criteria, are invited to share content on the platform.

Furthermore, Healthinote follows an internal quality assurance process including internal clinical review of partner content links prior to making these available to access on the live Healthinote platform. The source of all content that appears in Healthinote is clearly shown.

Will Scottish practices still see NHSE content too?

Yes, this is mainly because NHSE content has more coverage than NHS Inform so we want to give clinicians the choice. We could look at removing NHSE content from Scottish search if we get strong feedback that this is a requirement - please let us know your views here.

How will Scottish practices identify NHS Inform from NHSE content?

There is a built-in identifier as part of the search view so NHS inform content has the NHS Inform logo, as below.

Will English and Welsh practices see NHS Inform content?

Initially, all practices will see NHS Inform content in their search, regardless of geography. This will then be updated so that only Scottish practices see NHS Inform content.

Will NHS Inform content be at the top of the search for Scottish practices?

Where the NHS Inform content sits will differ depending on the specifics of the search term.

Are all web browsers supported for use with the Helthinote tool?

No, not all browsers will support the use of Healthinote, in particular, Internet Explorer 11 is not supported. Should there be any issues previewing the content, please try an alternative browser. Please note, the ability to preview the content does not affect the message received at the patient side, and they should still be able to view any content they have received from the practice via the Toolbar.

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