May Bank Holidays 2024

Explanation of extended response time due to the May Bank Holidays and steps to request bank holiday closure over the May Bank Holidays

Ruby Culmer avatar
Written by Ruby Culmer
Updated over a week ago

The Bank Holidays in May this year fall on the 6th and 27th May 2024.

This article covers the change in response time displayed to the patient when they complete their eConsult and also how to request bank holiday closure so patients aren't able to submit eConsults.

Please note the following deadlines for requesting bank holiday closure:

  • The deadline for the 6th May Bank Holiday is 12pm Wednesday 1st May

  • The deadline for the 27th May Bank Holiday is 12pm Wednesday 22nd May

Extended response time

The eConsult system recognises the May Bank Holidays (Monday 6th May and Monday 27th May) by automatically extending the time you have to respond to clinical eConsult submissions during this period.

Please see the updated response times below:

Submission date

Response time

Thursday 02.05.24

Tuesday 07.05.24

Friday 03.05.24

Wednesday 08.05.24

Saturday 04.05.24

Wednesday 08.05.24

Sunday 05.05.24

Wednesday 08.05.24

Monday 06.05.24 (Bank Holiday)

Wednesday 08.05.24

Tuesday 07.05.24

Wednesday 08.05.24

Thursday 23.05.24

Tuesday 28.05.24

Friday 24.05.24

Wednesday 29.05.24

Saturday 25.05.25

Wednesday 29.05.24

Sunday 26.05.25

Wednesday 29.05.24

Monday 27.05.24 (Bank Holiday)

Wednesday 29.05.24

Tuesday 28.05.24

Wednesday 29.05.24

*All Admin submissions have a 3-working-day response, the table above provides response times for clinical submissions only.

Request Bank Holiday Closure

In order to request the closure of your practice for the May Bank Holidays please press the blue button below to submit a form with your closure request.

  1. If your practice has eConsult switched off at the weekend, this will automatically extend so that your eConsults remain closed on the Bank Holiday Monday.

    • E.g. on Friday 3rd May eConsult will switch off until Tuesday 7th May

    • E.g. on Friday 24th May eConsult will switch off until Tuesday 28th May

    • Timings will be the usual times that your practice switches 'off' on a Friday and switches back 'on' on a Tuesday - to close the practice early on the Friday, please use the demand management feature if enabled.

  2. If your practice doesn't switch off normally for the weekend please fill in the form. Please see the available options to switch off and switch on below:

Closure Options for 6th may

The options for switching off are:

  • 12pm Thursday 2nd May

  • 6:30pm Thursday 2nd May

  • 12pm Friday 3rd May

  • 5pm Friday 3rd May

  • 6:30pm Friday 3rd May

The options for switching back on are:

  • 8am Tuesday 7th May

  • 12pm Tuesday 7th May

  • 8am Wednesday 8th May

Closure Options for 27th May

The options for switching off are:

  • 12pm Thursday 23rd May

  • 6:30pm Thursday 23rd May

  • 12pm Friday 24th May

  • 5pm Friday 24th May

  • 6:30pm Friday 24th May

The options for switching back on are:

  • 8am Tuesday 28th May

  • 12pm Tuesday 28th May

  • 8am Wednesday 29th May

For any other switch off/on options please use your demand management feature.

During the switch-off period, patients can still access self-help, local services and pharmacy options.

If you have any questions or if want to check if you have weekend closure enabled, please send an email to and provide the practice name and ODS code.

If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.

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