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What are local services?

eConsult allows you to sign-post patents to self-referral services available in your area, such as physiotherapy and mental health services or to other appropriate online portals.

With local services, a patient can refer themselves online without the need to contact the practice in the first instance. Practices report up to 7% fewer phone calls once local services are mapped against the eConsult condition templates.

You can list up to one local service per condition group, although the same local service can be added to any number of conditions.

Example condition groups and local services you may wish to assign:

  • Limb and Joint Problems = Physiotherapy

  • Mental health = Talking therapies

  • Eye problems = Specialist Eye Clinic

How to get local services configured for your area or practice

To add medical local services to your eConsult website, please complete the local services configuration form. We will aim to add your local services within 48 hours of receiving your form.

Most practices will have 5-6 local services which could include:

  • Anxiety and Depression

  • Physiotherapy

  • Specialist Eye Clinic

  • Sexual Health Service

  • Podiatrist

If you are unsure of any local services and want further information please email

If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.

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