All Collections
Guides for patients
In a GP practice
Patient: How to submit an eConsult
Patient: How to submit an eConsult

More information on how a patients submits an eConsult via a browser on the computer, tablet or phone.

Faye avatar
Written by Faye
Updated over a week ago

The patient journey

Start your request by selecting from one of the main options:

  • Adult health problems - Patients over the age of 16 can use this option for advice about health symptoms for themselves or another adult they care for.

  • Child health problems - Guardians can use this option to ask for advice about health symptoms for a child between 6month and 18 years.

  • Sick notes, test results or administrative help - Patients over the age of 16 can use this option to request sick notes, test results and other paperwork from the practice

  • Reviews for long-term conditions, medication or contraception - Patients can submit reviews for long term conditions, this should be submitted following a recommendation from the practice

At the bottom you will see links to helpful alternative services such as pharmacy, 111 and NHS self-help advice.

Adult health problems

If you select “Adult health problems”, you can continue your request by selecting the topic you want to ask about by:

  • Typing the main symptom or condition into the search to find what you need

  • Choosing one of the most common problem buttons

  • Or choosing “All problems A-Z” to see the full list of topics you can ask about.

Once you select a topic, we ask you to consider if you've already tried alternative services such as pharmacy or 111. You can select “I still want to contact my GP practice” to continue their request.

Request health advice for a child

If you select “Child health problems”, you will see a list of topics you can ask about. You must select the one that most closely matches the nature of their request for your child.

Once you've select the topic, we will ask you to consider alternative services such as pharmacy or 111 before you continue with your request.

Admin requests

By pressing Admin request this takes you straight to the admin templates where you can request a sick note, test results or other paperwork

Submitting Long Term Condition Reviews

You are able to submit regular reviews, this is likely to be requested by your practice. You first select “Reviews for long term conditions, medication or contraception”. Then you will see a list of reviews, you can choose the one you have been requested to complete in order to proceed.


Did this answer your question?