This year the May Bank Holidays are:
Monday 5th May
Monday 26th May
This article covers the change in response time displayed to the patient when they complete their eConsult and also how to schedule a bank holiday closure so patients aren't able to submit eConsults.
Extended response time
The eConsult system recognises the May Bank Holidays by automatically extending the time you have to respond to clinical eConsult submissions during this period.
Submission date | Response time |
Thursday 01.05.25 | Tuesday 06.05.25 |
Friday 02.05.25 | Wednesday 07.05.25 |
Saturday 03.05.25 | Wednesday 07.05.25 |
Sunday 04.05.25 | Wednesday 07.05.25 |
Monday 05.05.25 (Bank Holiday) | Wednesday 07.05.25 |
Tuesday 06.05.25 | Wednesday 07.05.25 |
Thursday 22.05.25 | Tuesday 27.05.25 |
Friday 23.05.25 | Wednesday 28.05.25 |
Saturday 24.05.25 | Wednesday 28.05.25 |
Sunday 25.05.25 | Wednesday 28.05.25 |
Monday 26.05.25 (Bank Holiday) | Wednesday 28.05.25 |
Tuesday 27.05.25 | Wednesday 28.05.25 |
*All Admin submissions have a 3-working-day response, the table above provides response times for clinical submissions only.
Schedule to Close over the May Bank Holidays
If you are planning to remain open on the Bank Holiday days please notify us at practice.support@econsult.health.
Your practice admin(s) can schedule to close over the May Bank Holidays by heading to the settings portal. If you’d like to update your admin users please let us know here.
Log into the Settings Portal
Head to 'demand management' on the left hand side of the page
Select the start date and time (when you would like to close) and the end date and time (when you would like normal service to resume).
Once the closure has been successfully added it will appear in the table below.
How do I login to the Settings Portal?
Please note only admin users can schedule closures.
You can log into the settings portal using your usual NHS Mail or Smart Inbox login.
To check your practice admin, head to ‘user management’ on the left hand side of the settings portal where you will be able to view which users are admin.
Non Smart Inbox Users
If you are not a Smart Inbox user, your emergency contacts will have admin rights in the settings portal.
If you are logging in for the first time and do not have an NHSmail account (e.g. you have an @nhs.scot or @wales.nhs.uk domain) please follow the below steps to create your login:
Head to the settings portal
Select ‘login with another email’
Select ‘forgot password’
Enter your email address
You will then receive an email from auth@econsult.health, please click 'confirm' in the email.
You will then need to create a new password
You can now login to the settings portal
During a closure:
Patients will be unable to start any consultation (including admin eConsults) on the practice's eConsult page
Patients can still access self-help and pharmacy options
eConsult Lites can still be submitted by a practice user.
If you have any questions, please contact us on the live chat through our website or Smart Inbox, or email us at practice.support@econsult.health.