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Microsoft support for Internet Explorer 11 (IE11)

Microsoft Internet Explorer, and in particular the final version (11), is reaching the end of its supported time and will eventually be withdrawn.

From April 2022, eConsult will no longer support Internet Explorer 11 for any new eConsult product that is currently in development. Existing products will have their support withdrawn in line with the NHS and Microsoft on the 15th of June 2022.

NHS Digital has also stated that it cannot guarantee that its websites will work as expected on Internet Explorer 11 going forward.

What does 'no longer supporting IE11' mean?

We currently test all of our browser-based platforms on several browsers, which is time-consuming for our Engineering team. When we withdraw support, it means we will no longer carry out tests on Internet Explorer 11.

The majority of eConsult users are using Microsoft Edge or Google Chrome.

This does not mean that our products will stop working on IE11 - you will still be able to use this browser to access our web-based platforms, but this is at your own risk:

  • We will not be checking for bugs relating specifically to IE11 so users may find some bugs.

  • We cannot be held responsible for any problems that arise from users working on IE11.

  • Our support team may ask you to confirm your browser if you reach out for support - they will not be able to help with any issues relating to IE11.


How do I know if I'm using IE11 as my browser?

When you go to open your browser, the logo should tell you which browser you are about to open.

Is there a warning to let me know I'm using an unsupported browser?

We will be adding a warning screen to let users know that they are on an unsupported browser and that we recommend using an alternative, recommended browser. You will need to check or ask for support from your IT team about which browser to use instead.

If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.

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