Please note this page will be regularly updated as we release new features.


January - March 2022

  • New

    • We have introduced a new capability for practices, PCNs, STPs and CCGs to access advanced reporting functionality. This is a premium feature, please contact your Account Manager for more detail.

  • Updated

    • Improvement to the patient-facing wording when a practice has a temporary closure of eConsults.

    • Primary Care Adult Mastitis (Breast Problems in Men & Women; Mastitis) - annual review, review of flagging, language updates.


October - December 2021

  • New

    • Improved patient messaging during practice closure.

    • Improved messaging to patients after submission of an eConsult to set expectations and increase signposting.

    • NHS 111 Online integrated as symptom checker - message to patients on eConsult page says 'Before contacting your GP practice, please consider using NHS 111 Online to check your symptoms.'

    • NHS Inform link is now present in self-help for Scottish patients before submission of an eConsult.

    • All 16 and 17-year-olds can access any of the previously 18+ adult templates

    • Primary Care patients in England are now redirected to Primary Care Gambling Service instead of GamCare for self-help.

    • Patient phone number pulled from the patient record for video and telephone calls via the toolbar (currently for EMIS only).

    • SMS responses can now be up to 1,000 characters long.

    • Updated information screen for patients advising them to contact national COVID vaccination or booking services instead of the practice.

  • Updated

    • Adult: Leg Problem; Urine Problem; Bites & Stings - updated in response to clinical feedback.

    • Asthma Review - yearly review and inclusion of paediatric content.

    • Hypertension review: Allow an increased number of blood pressure readings to be given, from 20 to 24.

    • Fit notes via Administrative template updated to reflect an increase to 28 days based on Government guidelines.

    • Various Accessibility and bug fixes.

    • Cookie placement, description and options improved to match NHS England guidance.


July - September 2021

  • New

    • Demand management features

      • Make eConsult available only during practice hours (08:00 to 18:30, Monday to Friday).

      • Ability to turn off eConsults for the rest of the day or temporarily.

    • Toolbar features

  • Updated

    • Inclusion of reference to poison, anaphylactic shock and seizures in the emergency disclaimer.

    • Paediatric Rash, Spots & Skin Problems; temperature question & burn update following clinical feedback and improved photo-taking instructions.

    • The adult body map was updated to include additional clinical templates.

    • Adult and Paediatric contraception templates.

    • Unwell Child and Unwell Baby had their temperature and burn questions updated following clinical feedback.

    • Amendment to BMI min. and max. range to match NHS guidelines.

    • Adult Bites and Stings - updated flagging.

    • Paediatric: Vomiting and Diarrhoea; Sore Throat; Cold or Flue; Testicular Problem; Eye Problems - updated temperature questions in response to clinical feedback.

    • Paediatric Mental Health - updated in response to clinical feedback.

    • Adult Breathing Problems - updated in response to clinical feedback.


April - June 2021

  • New

    • Adult Skin Moles template.

    • Ability to show different self-help content based on the nation (initially for Scotland).

    • All Review conditions are now available on the NHS App.

    • Ability to call patients from your computer, over the internet, via Click to Call on the eConsult Toolbar.

  • Updated

    • Added a 'prefer not to say' option for the gambling question in Adult Administrative Care.

    • Post Consult Messaging look and feel.

    • Structure of all Primary Care questions.

    • MOD - Adult and Paediatric administrative questionnaires.

    • Self-help call to action changed to “I want to read self-help advice”.

    • Adult and Paediatric Ear Problems - NICE guidelines; clinical feedback.

    • Adult Rash, Spots and Skin problems - updated flagging.


January - March 2021

  • New

    • Limb and Joint Problems condition grouping.

    • Long Term Condition Depression and/or Anxiety Review.

    • Paediatric Contraception - accessible to 16 and 17-year-olds completing for themselves, or for parents completing on behalf of a child (6 months up to 18 years of age).

    • Paediatric Mental Health questionnaire (6 months up to 18 years of age).

  • Updated

    • Adult General Advice - improved the patient journey; NICE guidelines.

    • Adult Back Problems - includes STarT scoring.

    • Questionnaires under Limb and Joint Problems - pain score revised to reduce inappropriate redirects and introduced photo upload functionality.

    • Adult and Paediatric Administrative Advice - improved pathways.

    • eConsult toolbar installer is now 'signed', meaning that its source is now noted as a verified and safe provider, no longer triggering warning alerts on your system.

    • Video calls now have a 'blur background' option.

  • Replacements

    • Adult Abdominal Pain replaces Irritable Bowel Syndrome.

    • Adult Heartburn and Indigestion replaces separate Heartburn and Indigestion questionnaires.

    • Adult Urine Problems replaces several urine problem-related questionnaires for both men and women.

    • Adult Vaginal Problems replaces several women's health questionnaires to improve the patient experience.


If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.

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