Want to skip this introduction and just have a play around? Click here to preview the Smart Inbox for your practice!
This article covers:
Integrations
Save eConsults to the patient’s record with one click
Open the patient's record from their eConsult
Automatically save QOF codes
To use our clinical system integrations, you need to open the Smart Inbox via the toolbar.
If your practice uses Vision, we are currently working on a cloud interop so watch this space!
Triage
Triage more quickly and more safely:
Automated sorting into clinical and admin, and clinically urgent
Receive urgent eConsults so patients with urgent symptoms aren't redirected to call the surgery
Sorting and filtering by flags, patient age, assigned urgency and more
Signpost to quickly assign the team, urgency and mode
Reporting
Want access to real-time reporting? Through the Smart Inbox, you'll get access to a live dashboard showing:
eConsults received per hour of the day
How many eConsults are assigned to same day appointments
How many eConsults you receive for each condition
And much more, helping you to monitor your processes and forecast your demand.
Click here for more information about reporting.
Messaging
There's no need to use multiple providers, easily respond to eConsults by email or SMS within the Smart Inbox, for free!
Messages will be linked to the eConsult in an easy to follow chain, keeping everything in one place.
Our template manager allows you to set up shared templates for everyone in the practice to use, saving time and ensuring consistency for patients.
You can also send two way messages, to ask for further information or request photos.
Customisable workflows
Make eConsult work for you.
You're able to customise your Teams list in signpost to show your MDT staff, and soon you'll be able to customise urgency as well.
Create your own tags according to your workflow, many practices use tags to assign eConsults to individuals but you can use them in any way you like!
If you work as a PCN/Federation, you can set up an eHub to manage eConsults across practices centrally.
Logging in
Your credentials to log in to the Smart Inbox will be the same as your log in for the Settings Portal. If you don't have a log in for the Settings Portal, contact us and we will get you set up.
Adding users
Through the new User Management page in the Settings Portal, admins can add and delete users themselves:
Case studies
Don't just take it from us, discover how Guildhall Surgery in Folkestone used eConsult to successfully transition to online consultations and eliminate the 8am rush!
Find out more
This was a whistle-stop tour but if you'd like to find out more:
Head to your Smart Inbox and have a play around
Take a look at our Smart Inbox guides
Contact our Customer Success team to book a demo (message us in the bottom right or email practice.support@econsult.health)
If you have any questions or you feel that this article could be improved, please feel free to give us some feedback by emailing us, pressing the emojis below or using the chat button on the bottom right-hand side of this page to speak to one of the eConsult team.