This article covers
What is the Smart Inbox?
Our Smart Inbox will be a feature-packed, AI-driven inbox optimised for triage speed and accuracy that can be used at single practice or at scale.
Simple and easy to use solution to visualise, prioritise and manage your digital queue from the browser
eConsult native workflow tool that leverages our best-in-class history collection to increase clinical safety and efficiency
Streamlined triage with self-setup rules and/or AI triage recommendations engine
Interop out-of-the-box with your clinical system allowing for saving to record, allocation to a slot, resources rota sync, etc.
Customisable to cater to the unique needs of the Practice / PCN / eHub
Control centre to administer the tools available, allowing you to easily create or amend views, tagging, workflow status etc
Benefits of the Smart Inbox
We’ve heard your feedback about improvements you’d make to eConsult. We’ve brought them all on board - with our Smart Inbox you’ll get:
Visibility of your ‘queue’ including urgency, condition, separation of clinical and administrative requests and a centralised place to see all activity
A way to triage quickly, cleverly, and in bulk
Control over how you want to set up your inbox and your eConsult settings
What will the Smart Inbox do?
Take the eConsult management out of the clinical system to release constraints
NHS Mail single sign-on
Full clinical system integration - including SNOMED coding
Save all actions to the patient record
View all eConsult consultation history and messaging
Auditable trail of activity across the practice
Allow deeper customisation by practice staff, in real-time
Dedicated inboxes
Workflows and routing including demand management rules e.g. access hours, redirections, local services
Tagging
Filtering and sorting
Allow you to prioritise eConsults
Review key information
Acuity prioritising
Time since submission
AI-driven recommendation engine
Advanced Messaging from the eConsult toolbar
Practice controlled two-way messaging via email or SMS
Synchronous contact via video, telephony or seamless switching between the two modalities
Batch SMS
Configure your own messaging templates
Insights dashboard - access to live data